Langfuse for Enterprise

1. Managed Cloud (cloud.langfuse.com), see Pricing and Security page for details.
2. Self-hosted on your own infrastructure. Contact us if you are interested in additional support.

Here are our general SLOs of our support for our Enterprise Cloud customers. These can be customized upon request.

Severity Levels:

• High (Sev 1): production downtime as a fault of Langfuse, critical security issues.
• Medium (Sev 2): major functionality degraded for customer.
• Low (Sev 3): minor defect, cosmetic issue, general inquiry / support.

Coverage Hours:

• High Severity: 24/7 support, including weekends and holidays.
• Medium/Low Priority: Business hours (Monday–Friday, 09:00–21:00 Langfuse local time, excluding announced holidays).

Acknowledgement Targets:

• High Priority: Within 1 hour.
• Medium Priority: Within 24 business hours.
• Low Priority: Within 48 business hours.

Resolution Targets:

• High Priority: Continuous effort until resolved or a suitable workaround is in place, with updates every 2 hours.
• Medium Priority: Addressed in the next maintenance release or hot-fix, with updates on progress.
• Low Priority: Scheduled for the regular development cycle, with updates provided upon release.

Our Enterprise Cloud customers get an uptime SLA:

• Guaranteed 99.9% uptime
• 99.00% to 99.89% inclusive - 10% credit
• Less than 99% - 20% credit

If Langfuse fails to maintain an uptime percentage of greater than 99% for any 3 months in a 6 month period, Customer may terminate their agreement upon 10 days written notice to Langfuse. The calculations of uptime do not include: Delays to data ingestion or scheduled maintenance.

The Langfuse team provides Langfuse Cloud as a managed solution to simplify the initial setup of Langfuse and to minimize the operational overhead of maintaining high availability in production. You can choose to self-host Langfuse on your own infrastructure.

Some features are not available in the open-source version. Please refer to the overview here.

Langfuse offers a list of prebuilt roles which apply on an organizational and project level to restrict access (RBAC documentation).

If needed, environments (production, staging, development) can be separated into different projects in Langfuse to restrict access to production/sensitive data while making it easier to share development environments with the team and other stakeholders.

SSO with Langfuse is simple. Currently Google, GitHub, Azure AD, Okta, Auth0, AWS Cognito, Keycloak, and JumpCloud are supported. We can easily add additional providers based on your requirements. As an enterprise customer, you can also enforce SSO for your organization.

The Hobby Plan on Langfuse Cloud includes enough resources to try Langfuse for free while in a non-production environment, no credit card required.

Alternatively, you can quickly spin up Langfuse on your own machine using docker compose up (docs).

If you require security and compliance features to run a POC, please reach out to us at enterprise@langfuse.com.

Langfuse aims to address the challenges of debugging, monitoring, and continuously improving LLM-based applications. It focuses on observability, evaluation, and prompt management.

Langfuse is often deployed alongside a central LLM Gateway that provides schema translation, rate limiting, and PII redaction. The LLM Gateway can be an internal service or an open-source project like LiteLLM. If you use LiteLLM, you can leverage the native integration (docs).