Support

Langfuse is Open Source. If you have a question, it’s likely someone else has it, too. We’d love to answer in the open and use GitHub Discussions whenever possible.

Ask AI

Langfuse Ask AI can answer many questions about Langfuse, how to integrate, and security/compliance of Langfuse Cloud.

Community (GitHub)

Langfuse is Open Source. If you have a question, it’s likely someone else has it, too. We’d love to answer in the open on GitHub whenever possible.

In‑app Support

Available to Cloud Core, Pro, Teams, and Enterprise customers.

Open the (1) support widget in the Langfuse UI and (2) select Email a support engineer. We’ll route your request to the right team and reply via email.

Dedicated Slack

Available to Cloud Teams and Enterprise customers.

For qualifying customers, we provide support via Slack Connect. This brings all parties together on both sides and makes collaboration much faster for everyone involved.

You will directly chat with the engineers building Langfuse to find the best solutions to your questions.

Please reach out via the in-app support to request a private Slack channel for your team.

Onboarding & Architectural Guidance

Available on Enterprise plans. Ask your account team.

We can help teams get value from Langfuse quickly:

• Onboarding workshops and Q&A for new teams
• Best‑practice setup for tracing, evaluations, and prompt management
• Architectural reviews when integrating Langfuse into your existing platform

Security Assessment

We maintain a comprehensive set of internal security policies and documentation that address key requirements for GDPR, SOC 2, and HIPAA compliance.

For Enterprise customers, we are glad to support your security assessment process. This may involve empowering your internal team (who retain responsibility for information security when self-hosting), or responding to your questions and updating our policies as needed.

Please check out the security and compliance overview for more details.