Product Ops

We maintain an increasingly large product surface area with a small team. Processes matter in order to fix important bugs fast, and ship highly requested improvements for customers.

Overview

For product engineering, we use:

• GitHub
  • Issues for bug reports and near term improvements
  • Discussions for feature requests
• Linear for internal ticketing
• Plain for managing support across all channels (in-app, GitHub Discussions Support, Shared Slack Channels, Shared Email inboxes)

We do not use:

• Our individual email inboxes

Workflow Integration

The following diagram shows how bug reports and feature requests are handled: