Using Slack
We use Slack for internal comms and to chat with customers, partners, and vendors. When joining the team, you can sign up for Slack (langfuse.slack.com) via your Google account.
We use Slack mostly asynchronously to reduce noise and allow everyone to focus on their own work. If you need something urgent, just walk over to the other person or send a DM / call.
Suggested configuration
- Enable notifications only for mentions and direct messages and the sync/notifying channels mentioned below.
- Set up
queue-<name>-x-<name>private channels to send non-notifying messages to colleagues. SLA to respond within 24 hours. - Set up
All unreadsin the main menu in order to quickly get through the backlog of unread messages.
Most important channels
| Channel | Purpose |
|---|---|
team | General team chat (notifying) |
team-async | General team chat (non-notifying, suitable for most messages) |
engineering, product, user-feedback, market-insights, media-recommendations, marketing, growth | Topical channels (non-notifying) |
incidents | Incident communication (notifying) |
memehq | Arguably the most fun channel |
ai-trickshots | Show off what you’ve got done with AI (non-notifying) |
queue-<name>-x-<name> | Private channel for non-notifying messages between team members |
ext-* | Customer communication. Sales/GTM has some notifying in order to drive the conversation forward. Rest of team can mute them as they are managed via Plain. |
vendor-* | Vendor communication. Join the channels which are relevant to you. |
partner-* | Partner communication. Join the channels which are relevant to you. |
External channels
For some prioritized customer groups, we use shared Slack Connect channels for support and sales.
Sync to Plain
We use the following prefixes for channels
- customers:
ext-(synced in plain.com, plain app joins automatically) - partners:
partner-(not synced in plain.com) - vendors:
vendor-(not synced in plain.com)
All support/sales communication in ext-* channels happens via Plain.
Create new external Slack connect channel
- Create them from the channel group (e.g.
Support batch n), this allows for easy channel management - Shared channels should be public channels as this allows for discovery within the customer’s Slack organization
- When creating a channel
- Invite external members
- Do not invite any additional Langfuse members
- Optionally: Mute channel right away if this is ongoing support and not an active deal
Configure Slack for external channels
- For most channels and most team members: you can mute or leave the existing
ext-*channels. You will get assigned to threads via Plain. - For high-value accounts, the person managing the relationship should stay in the channel as this makes it easier to outbound engage the customer -> use direct channel to our advantage
How to mute groups of channels
To quickly tidy up your slack notifications, you can mute all channels within the support groups at once. Right click on the channel group in the Slack sidebar, select Manage, and then Mute all.